Where can I find my order?

After payment, we send an email to the address you used at checkout. It contains a private link to your order page.

What your order page shows

• your plan, the network it runs on and when its days start;
• your QR code;
• the SM-DP+ address and activation code, for installing by hand;
• the setup guide for your plan;
• your order number, which looks like YZ-10482, and a link to your receipt.

Bookmark the page or keep the email, so you can open it again while you travel. The setup guide on it is the one for your exact plan.

Cannot find the email?

1. Search your inbox for YuzuSIM.
2. Check your spam or junk folder, and any promotions tab.
3. Make sure you are looking in the inbox of the email address you gave at checkout.

Have the link sent again

Go to Find my eSIM and enter the email address you used at checkout. If there is an order for that address, we email the private link to it again. You do not need an account or a password.

For your privacy, the page does not say whether an address has an order. After you ask, check your inbox and your spam folder.

Still stuck?

Write to [email protected] or use the contact form. Include your order number if you have it, and the email address you used at checkout. Please do not send card details or your QR code.

Once you have your order page, when should I install my eSIM? explains what to check before you scan the QR code.